Terms & Conditions

1. Acceptance of Terms

By registering an account on nustae, depositing funds, placing bets, or otherwise using any services provided through the nustae platform, you expressly acknowledge and agree to be legally bound by these Terms and Conditions, as well as any supplementary terms, policies, and guidelines incorporated by reference herein, including but not limited to our Privacy Policy, Responsible Gaming Policy, and Bonus Terms and Conditions.

If you do not agree with any provision of these Terms, you must immediately cease all use of the nustae platform and refrain from creating an account or depositing funds. Your continued use of nustae services following the posting of changes to these Terms constitutes your binding acceptance of such changes.

2. Eligibility & Registration

2.1 Age Requirement

You must be at least twenty-one (21) years of age to create an account, deposit funds, or participate in any gaming activity on the nustae platform. This age restriction is mandated by the Philippine Amusement and Gaming Corporation (PAGCOR) regulations governing online gaming operations in the Republic of the Philippines. nustae reserves the right to request proof of age at any time, and failure to provide satisfactory documentation will result in immediate account suspension and forfeiture of funds.

2.2 Jurisdictional Eligibility

nustae services are intended exclusively for users physically located within jurisdictions where online gaming is lawful. It is your sole responsibility to determine whether your use of nustae is lawful in your jurisdiction. You represent and warrant that you are not located in any jurisdiction where online gaming is prohibited or restricted by applicable law.

2.3 Account Registration

To use nustae services, you must register a user account by providing accurate, current, and complete information as prompted by the registration form. You agree to:

• Provide truthful and accurate personal information, including your full legal name, date of birth, residential address, valid email address, and Philippine mobile phone number;
• Maintain only one (1) account on the nustae platform — multiple accounts registered under the same identity are strictly prohibited;
• Keep your account credentials (username and password) confidential and secure;
• Notify nustae immediately if you become aware of any unauthorized use of your account;
• Complete Know Your Customer (KYC) verification by submitting government-issued identification documents and a recent photograph as required under PAGCOR anti-money laundering (AML) regulations.

nustae reserves the right to refuse registration, suspend accounts, or terminate services to any individual at our sole discretion, particularly in cases where information provided is false, misleading, or incomplete.

3. Account Management

3.1 Account Security

You are solely responsible for maintaining the confidentiality of your nustae account login credentials. All activity conducted through your account will be deemed to have been authorized by you. You agree to immediately notify nustae of any suspected unauthorized access or security breach.

3.2 Account Verification

nustae is required by PAGCOR regulations to verify the identity of all users before processing withdrawals. You agree to provide, upon request, copies of government-issued identification (Philippine passport, driver's license, UMID, or other acceptable ID), proof of address (utility bill, bank statement), and a recent photograph or selfie. Failure to complete verification within the timeframe specified by nustae may result in withdrawal delays or account suspension.

3.3 One Account Per Player

Each player is permitted to hold only one (1) active account on the nustae platform. Creating or operating multiple accounts, whether under your own name or using false identities, constitutes a material breach of these Terms. nustae employs advanced detection systems to identify duplicate accounts based on personal information, device fingerprinting, IP addresses, payment methods, and behavioral patterns. Upon discovery of duplicate accounts, nustae reserves the right to:

• Close all duplicate accounts immediately;
• Confiscate any funds, winnings, or bonuses associated with duplicate accounts;
• Void all transactions, bets, and gaming activity conducted through duplicate accounts;
• Permanently ban the individual from future participation on the nustae platform.

4. Deposits & Withdrawals

4.1 Accepted Payment Methods

nustae accepts deposits via the following methods: GCash, Maya (PayMaya), bank transfer (BPI, BDO, Metrobank, and other Philippine banks), 7-Eleven CLiQQ, and USDT TRC20 cryptocurrency. All transactions are conducted in Philippine Peso (PHP) unless otherwise specified for cryptocurrency deposits.

4.2 Deposit Terms

Deposits are credited to your nustae account balance upon confirmation by the payment provider. Processing times vary by method: GCash and Maya deposits are typically instant (under 60 seconds), bank transfers may take 5–15 minutes, and cryptocurrency deposits require blockchain confirmation (typically 10–30 minutes). Minimum deposit amounts vary by payment method and are displayed on the deposit page.

4.3 Withdrawal Terms

Withdrawals are processed to the same payment method used for deposit where feasible. You may only withdraw funds to accounts registered in your own legal name. Withdrawal processing times are as follows:

• GCash / Maya: Under 15 minutes for verified accounts
• Bank Transfer: 1–3 hours during banking hours
• USDT TRC20: 10–30 minutes after internal approval

All withdrawal requests are subject to KYC verification and may be delayed pending completion of identity verification procedures. nustae reserves the right to request additional documentation or conduct enhanced due diligence on large or unusual withdrawal requests in accordance with AML compliance obligations.

4.4 Withdrawal Limits

Standard withdrawal limits apply based on your account verification status and VIP tier. Higher limits are available to VIP members. nustae reserves the right to impose additional limits or restrictions on withdrawals where there is suspicion of fraud, bonus abuse, or violation of these Terms.

4.5 Anti-Money Laundering

nustae operates under strict anti-money laundering (AML) and counter-terrorism financing (CTF) policies as mandated by PAGCOR and Philippine law. You agree that funds deposited to your nustae account are derived from legitimate sources and are not the proceeds of illegal activity. nustae reserves the right to report suspicious transactions to the appropriate authorities and to freeze accounts pending investigation.

5. Gaming Rules

5.1 Game Fairness

All games on the nustae platform are provided by licensed third-party game developers and are subject to independent audits for fairness and randomness. Random Number Generator (RNG) certification is maintained by each game provider. Live dealer games are conducted by professional dealers in certified studios with video recording of all game rounds. nustae does not manipulate or influence game outcomes.

5.2 Game Rules

Each game available on the nustae platform has specific rules, payout structures, and Return to Player (RTP) percentages. It is your responsibility to familiarize yourself with the rules of any game before placing bets. Game rules are accessible through the information or help button within each game interface.

5.3 Malfunctions

In the event of a game malfunction, system error, or technical failure, all affected bets and game rounds are void. nustae will refund the stake amount of voided bets to the affected player's account balance. nustae is not liable for any loss of potential winnings resulting from malfunctions or errors.

5.4 Disconnections

If you experience a disconnection during an active game round, the game will continue to completion on the server side. Upon reconnection, the outcome will be reflected in your account balance. Stakes placed before disconnection remain valid, and results are determined according to the standard game rules.

6. Bonuses & Promotions

6.1 Bonus Terms

Bonuses, free spins, cashback offers, and promotional credits offered by nustae are subject to specific terms and conditions, including wagering requirements, maximum bet limits, game restrictions, and expiration dates. Detailed bonus terms are available on the promotions page and must be reviewed before accepting any bonus offer.

6.2 Wagering Requirements

All bonuses are subject to wagering requirements, which specify the number of times the bonus amount (and in some cases, the deposit amount) must be wagered before winnings can be withdrawn. Wagering contributions vary by game type: slots typically contribute 100%, while table games may contribute at a reduced rate or be excluded entirely. Specific wagering contribution rates are stated in the bonus terms.

6.3 Bonus Abuse

nustae reserves the right to forfeit bonuses, void winnings, and close accounts where bonus abuse is detected. Bonus abuse includes, but is not limited to: creating multiple accounts to claim bonuses multiple times, using betting strategies designed solely to meet wagering requirements with minimal risk, colluding with other players, or otherwise acting in bad faith to exploit promotional offers.

6.4 Promotions Amendments

nustae reserves the right to modify, suspend, or terminate any promotion at any time without prior notice. In the event of a dispute regarding bonus eligibility or terms, nustae's decision is final.

7. Responsible Gaming

7.1 Self-Exclusion

nustae is committed to promoting responsible gaming and preventing problem gambling. If you believe your gaming activity is becoming problematic, you may request self-exclusion by contacting nustae customer support. Self-exclusion periods range from 24 hours to permanent closure. During a self-exclusion period, you will be unable to access your account, deposit funds, or participate in any gaming activity.

7.2 Deposit Limits

You may set daily, weekly, or monthly deposit limits on your nustae account through the account settings page. Deposit limits take effect immediately, and requests to increase limits are subject to a 24-hour cooling-off period.

7.3 Reality Checks

nustae provides optional session time reminders and reality check notifications to help you monitor your gaming activity. These tools are available in the responsible gaming section of your account settings.

7.4 Underage Gaming Prevention

nustae strictly prohibits underage gaming. If we discover that an account holder is under 21 years of age, the account will be immediately closed, all pending withdrawals cancelled, and deposited funds returned to the source payment method. Winnings will be forfeited.

8. Intellectual Property

All content on the nustae platform, including but not limited to text, graphics, logos, images, software, audio, video, and data compilations, is the property of nustae or its licensors and is protected by Philippine and international copyright, trademark, and intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to access and use the nustae platform for personal, non-commercial entertainment purposes only. You may not reproduce, distribute, modify, create derivative works from, publicly display, or otherwise exploit any content from the nustae platform without our express written permission.

9. Privacy & Data Protection

Your use of the nustae platform is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using nustae, you consent to the collection, use, storage, and disclosure of your personal information as described in our Privacy Policy. nustae complies with applicable Philippine data protection laws, including the Data Privacy Act of 2012, and implements appropriate technical and organizational measures to protect your personal data.

10. Prohibited Conduct

You agree not to engage in any of the following prohibited activities:

• Using the nustae platform for any unlawful purpose or in violation of these Terms;
• Providing false, inaccurate, or misleading information during registration or KYC verification;
• Creating multiple accounts or allowing others to use your account;
• Using automated systems, bots, or scripts to access or interact with the nustae platform;
• Colluding with other players or engaging in chip dumping or other forms of fraud;
• Exploiting software vulnerabilities, bugs, or errors for personal gain;
• Engaging in abusive, threatening, or offensive behavior toward nustae staff or other players;
• Attempting to reverse engineer, decompile, or otherwise tamper with nustae software or systems;
• Using VPNs, proxies, or other tools to mask your true location in violation of jurisdictional restrictions;
• Depositing funds originating from illegal activity or engaging in money laundering through the platform.

Violation of any of these prohibitions may result in immediate account termination, forfeiture of funds, and referral to law enforcement authorities where appropriate.

11. Account Suspension & Termination

11.1 Suspension by nustae

nustae reserves the right to suspend or terminate your account at any time, with or without cause, including but not limited to situations where you violate these Terms, engage in fraudulent activity, fail to complete KYC verification, or behave in a manner detrimental to nustae or other users.

11.2 Termination by User

You may request closure of your nustae account at any time by contacting customer support. Upon account closure, you must withdraw any remaining balance. Accounts with zero balance and no activity for a period of twelve (12) consecutive months may be closed automatically by nustae.

11.3 Effect of Termination

Upon termination of your account, your right to access and use nustae services ceases immediately. nustae will process any pending withdrawals in accordance with these Terms, provided you have completed KYC verification and have not violated any Terms provisions. Bonuses, promotional credits, and loyalty points are forfeited upon account clo sure. nustae will retain your personal data for as long as required by law or as necessary for the purposes described in our Privacy Policy.

12. Limitation of Liability

12.1 Disclaimer of Warranties

The nustae platform is provided on an "as is" and "as available" basis without any warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. nustae does not warrant that the platform will be uninterrupted, error-free, or free from viruses or other harmful components.

12.2 Limitation of Damages

To the fullest extent permitted by applicable law, nustae, its officers, directors, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of goodwill, or business interruption, arising from or in connection with your use of or inability to use the nustae platform.

12.3 Maximum Liability

In no event shall nustae's total cumulative liability to you arising from or relating to these Terms or your use of the platform exceed the total amount of deposits you have made to your account in the twelve (12) months immediately preceding the event giving rise to the claim.

12.4 Force Majeure

nustae shall not be liable for any failure or delay in the performance of its obligations under these Terms where such failure or delay results from causes beyond our reasonable control, including but not limited to acts of God, natural disasters, government actions, power failures, internet outages, cyberattacks, or telecommunications failures.

13. Dispute Resolution

13.1 Informal Resolution

If you have a dispute with nustae relating to your account, a game outcome, a transaction, or these Terms, you must first attempt to resolve the matter by contacting nustae's customer support team via live chat or email at [email protected]. The support team will acknowledge your complaint within 24 hours and endeavor to provide a resolution within five (5) business days. Please provide as much detail as possible, including your account username, the date and time of the relevant event, the game or transaction reference number, and a clear description of your complaint.

13.2 Escalation

If your dispute is not resolved to your satisfaction through the informal process, you may request an escalation to nustae's management team by clearly stating your request in writing to [email protected]. Escalated complaints will be reviewed within fourteen (14) business days of receipt.

13.3 Game Disputes

In the event of a dispute involving a game outcome, the data recorded in nustae's servers constitutes the official record of the game transaction and shall prevail over any information displayed on your device in the event of a discrepancy. nustae's determination of game outcomes based on server records is final and binding.

13.4 Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of the Philippines. Any dispute that cannot be resolved through the informal dispute resolution process set out in these Terms shall be submitted to the exclusive jurisdiction of the appropriate courts of the Republic of the Philippines.

14. General Provisions

14.1 Entire Agreement

These Terms and Conditions, together with our Privacy Policy, Responsible Gaming Policy, Bonus Terms, and any other policies incorporated by reference, constitute the entire agreement between you and nustae with respect to your use of the platform and supersede all prior and contemporaneous agreements, representations, and understandings.

14.2 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable under applicable law, that provision shall be modified to the minimum extent necessary to make it enforceable, or severed from the Terms if modification is not possible. The remaining provisions of these Terms shall continue in full force and effect.

14.3 Waiver

nustae's failure to enforce any provision of these Terms shall not constitute a waiver of nustae's right to enforce that provision or any other provision in the future. No waiver of any breach of these Terms shall be deemed a waiver of any subsequent breach.

14.4 Assignment

You may not assign, transfer, or delegate your rights or obligations under these Terms to any third party without nustae's prior written consent. nustae may freely assign its rights and obligations under these Terms to any affiliate, successor entity, or acquirer of the nustae business without restriction.

14.5 Amendments

nustae reserves the right to amend these Terms at any time. Amendments will be posted to this page with an updated "Last Updated" date. Where amendments are material, nustae will provide reasonable notice to registered users via email or a platform notification. Your continued use of nustae services following the posting of amendments constitutes your acceptance of the revised Terms.

14.6 Language

These Terms and Conditions are written in English. In the event of any conflict between the English version and any translation, the English version shall prevail.

15. Contact Information

If you have any questions, concerns, or feedback regarding these Terms and Conditions, please contact the nustae legal and compliance team:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 via the nustae platform
• Support Hours: 24 hours a day, 7 days a week

nustae's customer support team is available in English and Filipino (Tagalog) to assist players from Metro Manila, Cebu, Davao, and across the Philippines.